TERMS & CONDITIONS

TERMS & CONDITIONS

FurlyTails Pet Boutique Website: furlytails.co.za Last updated: June 2026

1. General By accessing and using furlytails.co.za, you agree to be bound by these Terms & Conditions. FurlyTails reserves the right to update these terms at any time without prior notice.

2. Business Information FurlyTails Pet Boutique is a South African registered online pet boutique. For any queries, contact us at:

  • 📧 Email: support@furlytails.co.za (update with your FurlyTails email)
  • 📞 Phone: +27 812709780
  • 🏠 Address: 42 Kapokberg Crescent, The Crest, DURBANVILLE.  7550

3. Products

  • All products are subject to availability
  • Product images are for illustration purposes — colours may vary slightly
  • We reserve the right to discontinue any product without notice
  • Prices are displayed in South African Rand (ZAR) and include VAT where applicable

4. Orders

  • Orders are confirmed via email after successful payment
  • We reserve the right to cancel any order due to stock unavailability or pricing errors
  • You will be notified immediately and refunded in full if your order is cancelled

5. Pricing

  • All prices are in ZAR
  • Prices may change without prior notice
  • Promotional prices are valid for the specified period only

6. Payment

  • We accept payment via PayFast and Peach Payments
  • Accepted methods include credit/debit cards and EFT
  • All transactions are secured and encrypted
  • FurlyTails does not store your payment information

7. Shipping & Delivery

  • We deliver nationwide across South Africa
  • Estimated delivery time is 7–14 business days
  • Shipping costs are calculated at checkout
  • Tracking information will be provided once your order is dispatched
  • FurlyTails is not liable for delays caused by courier companies or customs

8. Returns & Refunds

  • Returns are accepted within 7 days of delivery
  • Items must be unused, unwashed, and in original packaging
  • Contact us at support@furlytails.co.za to initiate a return
  • Refunds are processed within 7–10 business days after receiving the returned item
  • Shipping costs for returns are the customer's responsibility unless the item is defective

9. Defective or Incorrect Items

  • If you receive a defective or incorrect item, contact us within 48 hours of delivery
  • We will arrange a replacement or full refund at no additional cost to you

10. Privacy

  • Your personal information is collected solely for order processing and communication
  • We do not sell or share your information with third parties
  • For full details, refer to our Privacy Policy

11. Limitation of Liability FurlyTails shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

12. Governing Law These Terms & Conditions are governed by the laws of the Republic of South Africa.