Shipping Policy

FurlyTails Pet Boutique Last updated: June 2026

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation
• You will receive an email confirmation once your order is dispatched
• Orders are not processed on weekends or South African public holidays

2. Delivery Times

• Our products are sourced and imported from global suppliers, which means delivery takes a little longer than local shipping
• Please allow 2–4 weeks for delivery from the date of dispatch
• Delivery times may vary depending on your location within South Africa, customs clearance, and supplier dispatch schedules
• You will receive tracking information once your order has been dispatched so you can follow your parcel's journey
• We appreciate your patience — great things are worth waiting for! 🐾

3. Shipping Costs

• Shipping costs are calculated at checkout based on your location and order size
• Free shipping promotions will be clearly advertised when available

4. Shipping Partners

• We ship via reputable international and SA courier partners
• All orders are tracked from dispatch to delivery

5. Shipping Destinations

• We currently ship within South Africa only
• International shipping is not available at this time

6. Contact Us 📧 support@furlytails.co.za 📞 +27 812709780